Privacy Policy

Rose Quartz is a UK-based business specialising in high-quality amethyst products. We operate the website https://www.rosequartz.co.uk.

For any questions regarding this notice or your personal data, you can contact us at:

Email: hello@rosequartz.co.uk

We collect and process the following types of personal data:

a. Information You Provide Directly
Account Details: Name, email address, phone number, postal address, and payment information when you place an order.
Newsletter Sign-Up: Name and email address when you subscribe to our newsletter.
Contact Forms: Details provided when you send us messages or queries through our website.
Order Information: Details of your purchases and transaction history.

b. Information Collected Automatically
When you visit our Site, we collect certain information automatically, including:
IP Address
Device Information: Browser type, operating system, and referring website.
Usage Data: Pages viewed, time spent on the site, and clicks (via tools like Google Analytics).

c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, analyze traffic, and deliver relevant content. For more details, refer to our Cookie Policy.

We process your personal data for the following purposes:

Fulfilling Orders: To process, deliver, and manage your orders.
Customer Support: To respond to your queries and provide updates about your orders.
Marketing: To send promotional emails about offers, new products, and updates (only if you have subscribed or are an existing customer under legitimate interest). You can unsubscribe at any time.
Website Improvements: To analyze how visitors use our Site and improve our services through tools like Google Analytics.
Legal Obligations: To comply with laws, regulations, and legal processes.

Legal Bases for Processing Your Data:
We rely on the following legal grounds:

Contract: To fulfill orders and manage transactions.
Legitimate Interest: To send marketing communications to existing customers and improve our Site.
Consent: When you subscribe to newsletters or accept cookies.
Legal Obligations: To comply with applicable laws.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.

Order Information: Retained for 6 years for tax and legal purposes.
Newsletter Data: Retained until you unsubscribe.
Cookies: Stored as per the duration outlined in our Cookie Policy.

We value your privacy and will never sell your data. However, we may share your personal data with trusted third parties under the following circumstances:

a. Service Providers
We work with third-party companies to help us operate our business and provide services, including:
Payment Providers: To securely process your payments (e.g., Stripe, PayPal).
Delivery Couriers: To ensure your orders arrive safely and promptly.
Email Marketing Providers: To send newsletters and promotional communications.
Analytics Tools: Google Analytics helps us understand how visitors use our website.
These third parties are required to keep your data secure and process it only for the specified purposes.

b. Legal Compliance
We may disclose your personal data when required to comply with legal obligations, such as court orders, regulatory requirements, or fraud prevention.

Under UK GDPR, you have the following rights regarding your personal data:

Right to Access: You can request details of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
Right to Erasure: You can request that we delete your personal data, where legally permitted.
Right to Restrict Processing: You can ask us to stop processing your data in certain circumstances.
Right to Data Portability: You can request a copy of your data in a structured, electronic format.
Right to Object: You can object to us processing your personal data, particularly for marketing purposes.
Right to Withdraw Consent: If you’ve given consent (e.g., for newsletters), you can withdraw it at any time.

To exercise any of these rights, please contact us at hello@amethystcrystal.co.uk.

If you’re not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.

We take your data security seriously and have implemented appropriate measures to protect it from unauthorized access, loss, or misuse. This includes:

Encrypted payment processing to ensure secure transactions.
Secure servers to store your information.
Regular monitoring of our systems to prevent security breaches.

While we strive to safeguard your data, no method of transmission over the internet is 100% secure. If you have concerns, please reach out to us.

Our website uses cookies to enhance your experience, analyze site traffic, and deliver relevant content. By continuing to use our website, you consent to our use of cookies.

For detailed information on the cookies we use, how they work, and how to manage your preferences, please see our Cookie Policy.

We use legitimate interest to send marketing emails, including offers and updates, to our existing customers. You can unsubscribe at any time by clicking the “Unsubscribe” link in any email or by contacting us directly.

If you’ve signed up for our newsletter, you’ve provided consent to receive marketing communications. You can withdraw this consent at any time.

We may update this Privacy Notice to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a “Last Updated” date. We encourage you to check this page regularly to stay informed.

If you have any questions about this Privacy Notice, how we handle your data, or wish to exercise your rights, please contact us:

Email: hello@rosequartz.co.uk

We’re here to help!